Client Listening
We are committed to excellent client service and strive to be the Global IP Partner of Choice.
Collecting feedback
We regularly contact our clients and encourage them to provide feedback through several different methods:
- Annual client satisfaction survey
- Instant feedback form on our email footers
- Directly with their Murgitroyd contact
- Live chat feature on our website
How we use the feedback
We actively listen to the feedback from our clients and additionally, we use an expert third-party specialist with dedicated software to capture, monitor and analyse client responses, so our clients are assured all their feedback is considered and acted upon with great care.
As a result of the feedback we receive, we regularly share service enhancements to our community and recognise colleagues that go above and beyond for their clients in their service delivery.
Your feedback in action
We’re committed to listening and acting on your feedback. Here are a few initiatives designed and implemented following our client feedback:
- Our new Live Chat functionality on the website
- The new Frequently Asked Questions (FAQs) on our website
- Launch of our Newsletter
- Launch of our new Instant feedback button on all email footers
